MedCALL is a bilingual, inbound and outbound, contact centre serving the pharmaceutical, biotech and medical device industry. MedCALL facilitates sales and information oriented communications with healthcare practitioners including but not limited to physicians, pharmacists, dentists, and nurses, as well as healthcare organizations & providers, and patients.

The MedCall team is comprised of nurses and healthcare tele-health experts. The team is professionally trained in the area of healthcare communications and telephone detailing and their skills are constantly
updated via workshops and 3rd party training to ensure client programs are communicated professionally, appropriately and effectively.

The MedCALL program is designed to address:
• Sales augmentation, increasing reach;
• Sample and information offers;
• Coverage for non rep supported brands;
• Coverage for HCPs not covered by representatives;
• Vacant territory considerations;
• Urgent product-specific messages requiring communication;
• Retail sales order facilitation;
• Consumer response programs.